to help you get started
with your terminal.
Effective date: September 2023
Merchant Support Centre and Order Stationery Online.
westpac.com.au/merchantsupport
Merchant Helpdesk.
Service, Sales and Support, Terminal Difficulties, Stationery Orders.
1800 029 749 Available 24/7.
Handy hint: Have your Merchant and Terminal numbers ready so we can assist you promptly.
westpac.com.au/eftposnow
Credit Card Authorisation.
132 415 Available 24/7.
Accessibility support.
At any time, you can inform us how you would prefer to be contacted. If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). To use the NRS, you can register by visiting accesshub.gov.au/about-the-nrs
Visit westpac.com.au/web-accessibility for further information on our accessible products and services for people with disability.
This simple guide gives you all the basic steps to set up and use your terminal to start accepting payments.
Your terminal arrives charged and ready for use.
Hold the Power button down for approximately 3 seconds until the terminal turns on.

Bluetooth
enabled
Bluetooth enabled,
connected to base
Aeroplane
mode
Mobile
signal
Wi-Fi
SIM Card
Battery
charging
Battery
level
Warning/
attention
Important
information
Download/
Update in
progress
App
launcher
Torch
Auto rotate
Edit
Settings
Recent
apps
Home/Payment
app
Back
Menu
More options
Expand
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Add reference
Important: You can return to the payment screen at any time by pressing the Back and/or Home keys.
Open the paper roll compartment by holding the terminal base securely and lifting the sides of the paper compartment door upwards and back.
Place a paper roll in the compartment. Ensure that the paper end is feeding under the roll and towards the terminal screen, as shown above.
Hold the end of the paper then close the compartment door until it clicks securely back into position.
Important: The paper roll is thermal-sensitive and will only print on one side.
If your terminal has been installed by a technician, it will already be activated ready for use.
If your terminal has been sent to you (via satchel), you'll need to activate it before you can use it.
Please call the Merchant Helpdesk to activate your terminal.

1800 029 749 Available 24/7.
Wi-Fi can be set up from the Status Bar at the top of the touch screen or through the Android Settings.
The Wi-Fi settings will open.
Important: Always check the receipt to confirm the transaction has been approved before completing the transaction. Retain your copy of the terminal receipts for a minimum of 18 months.
Important: Always check the receipt to confirm the transaction has been approved before completing the transaction. Retain your copy of the terminal receipts for a minimum of 18 months.
Settlement is the process that’s completed so you can be paid for your transactions.
The terminal will automatically settle every day at your nominated auto settlement time. A default auto settlement time will be assigned if you haven't chosen an auto settlement time.
The terminal must be turned on to complete an auto settlement. If your terminal can't complete an auto settlement, we'll conduct the settlement on your behalf.
If you wish to change your auto settlement time, contact the Merchant Helpdesk.
You may perform a manual settlement at any time throughout the day - before the auto settlement occurs. However, settlements can't be processed between 9:30 pm and 11:00 pm (Sydney time).
located at the top left of the amount-entry screen.Important: You can only perform a settlement once a day, before 9:30 pm (Sydney time). A settlement done after 11:00 pm will be processed as a settlement for the next day.
located at the top left of the amount-entry screen.
located at the top left of the amount-entry screen.You can search, view, reprint or email receipts for transactions processed in the past 14 days. A transaction may also be referred to as an Order.
located at the top left of the amount-entry screen.You can view, print or email a history of your transactions for the past 14 days.
located at the top left of the amount-entry screen.You can search transactions using advanced search options.
located at the top left of the amount-entry screen.There are 3 ways a search can be performed.
Your terminal has the ability to limit and protect transactions and functionality such as refund, MOTO (Mail Order and Telephone Order), settlements and more, by using passcodes. The passcode levels available are Manager and Cashier.
Other terminal functions where you can either use the Manager or Cashier passcode include:
Use this process if you need to change your Manager passcode or change or reset your Cashier passcode.
Important: The current Manager passcode is required to change both the Manager passcode and the Cashier passcode.
located at the top left of the amount-entry screen.Use this process if you’ve forgotten your Manager passcode.
located at the top left of the amount-entry screen.
at the top right of the screen.Important: You must ensure your passcodes are kept secure at all times and that you don't disclose them to anyone. You must take reasonable steps to prevent access to your passcodes, if you make any record of them, and ensure they are reasonably disguised. When you suspect that your passcodes may have been compromised you must change or reset them immediately. Changing your passcodes regularly may help prevent unauthorised access to your merchant facility.
Westpac acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia’s First Peoples, and to their Elders, past and present.
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 WBCHTEFTQRG202. 0923