Your terminal arrives charged and ready for use.

How to turn on your terminal.

Hold the Power button down for approximately 3 seconds until the terminal turns on.

Terminal layout

How to load a paper roll.

Open the paper roll compartment by holding the terminal base securely and lifting the sides of the paper compartment door upwards and back.
Place a paper roll in the compartment. Ensure that the paper end is feeding under the roll and towards the terminal screen, as shown above.
Hold the end of the paper then close the compartment door until it clicks securely back into position.

Important: The paper roll is thermal-sensitive and will only print on one side.

How to activate your terminal.

If your terminal has been installed by a technician, it will already be activated ready for use.

If your terminal has been sent to you (via satchel), you'll need to activate it before you can use it.

Please call the Merchant Helpdesk to activate your terminal.

1800 029 749 Available 24/7.

Wi-Fi.

Wi-Fi can be set up from the Status Bar at the top of the touch screen or through the Android Settings.

To access the Wi-Fi settings from the Status Bar

Swipe down from the top of the screen to view the status icons.
Press and hold the Wi-Fi icon. The Wi-Fi settings will open.
Turn Wi-Fi On and select the relevant network from the available Wi-Fi networks.
Enter the network password and select CONNECT.

Purchases.

Insert

Swipe

Tap

From the amount-entry screen, use the touch screen to enter the purchase amount, e.g., $25 = 2500.
Select Purchase.
The cardholder may tap, insert, or swipe their card; or tap their payment-enabled smart device.
If the cardholder has inserted or swiped their card, they will be prompted to select their account type.
The cardholder will be required to enter their PIN or sign (if required) to complete the transaction.
If a signature is required, the cardholder must sign using their finger directly on the touch screen.
Select Yes, Approve to confirm that the signature matches the signature on the back of the card; or select No to cancel the transaction.
Keep the merchant copy of the receipt for your records.
The terminal will prompt for a customer copy of the receipt to be printed or emailed.

Important: Always check the receipt to confirm the transaction has been approved before completing the transaction. Retain your copy of the terminal receipts for a minimum of 18 months.

From the amount-entry screen, use the touch screen to enter the refund amount, e.g., $25 = 2500.
Select Other.
Select Refund.
Enter the Manager passcode.
Select Card or Mobile.
The cardholder may tap, insert, or swipe their card; or tap their payment-enabled smart device.
If the cardholder has inserted or swiped their card, they will be prompted to select their account type.
The cardholder will be required to enter their PIN and/or sign (if required) to complete the transaction.
If a signature is required, the cardholder must sign using their finger directly on the touch screen.
Select Yes, Approve to confirm that the signature matches the signature on the back of the card; or select No to cancel the transaction.
Keep the merchant copy of the receipt for your records.
The terminal will prompt for a customer copy of the receipt to be printed or emailed.

Important: Always check the receipt to confirm the transaction has been approved before completing the transaction. Retain your copy of the terminal receipts for a minimum of 18 months.

Settlement is the process that’s completed so you can be paid for your transactions.

Auto settlement.

The terminal will automatically settle every day at your nominated auto settlement time. A default auto settlement time will be assigned if you haven't chosen an auto settlement time.

The terminal must be turned on to complete an auto settlement. If your terminal can't complete an auto settlement, we'll conduct the settlement on your behalf.

If you wish to change your auto settlement time, contact the Merchant Helpdesk.

Manual settlement.

You may perform a manual settlement at any time throughout the day - before the auto settlement occurs. However, settlements can't be processed between 9:30 pm and 11:00 pm (Sydney time).

Select the menu icon located at the top left of the amount-entry screen.
Select Reports.
Select Settlement History.
Select the required date.
The requested settlement will be displayed on the screen. Select Print, if required.

Important: You can only perform a settlement once a day, before 9:30 pm (Sydney time). A settlement done after 11:00 pm will be processed as a settlement for the next day.

Settlement history

Select the menu icon located at the top left of the amount-entry screen.
Select Reports.
Select Settlement History.
Select the required date.
The requested settlement will be displayed on the screen. Select Print, if required.

Settlement enquiry

Select the menu icon located at the top left of the amount-entry screen.
Select Reports.
Select Settlement Enquiry.
The current settlement totals (since your last settlement) will be displayed on the screen. Select Print, if required.

Reprint receipt.

You can search, view, reprint or email receipts for transactions processed in the past 14 days. A transaction may also be referred to as an Order.

Select the menu icon located at the top left of the amount-entry screen.
Select Transaction History.
The Transaction History will be displayed and organised by transaction date and time.
You can scroll up and down the screen to locate the required transaction.
Select the required transaction.
Select Receipt.
Select Merchant Copy or Customer Copy.
Select Print or Email.

Transaction history.

You can view, print or email a history of your transactions for the past 14 days.

Select the menu icon located at the top left of the amount-entry screen.
Select Transaction History.
The Transaction History will be displayed and organised by transaction date and time.
You can scroll up and down the screen to locate the required date.
Select the printer icon next to the required date to view an expanded transaction history for that day.
Select Print or Email if required.

Transaction search.

You can search transactions using advanced search options.

Select the menu icon located at the top left of the amount-entry screen.
Select Search Transactions.

There are 3 ways a search can be performed.

Search bar
- Enter the last 4 digits of the card, or the full STAN in the search bar.
- STAN is a six-digit ID number found on the receipt.
- Select View.
- All transactions that meet the search criteria will be displayed.
- Select the required transaction.
- Select Receipt.
- Select Merchant Copy or Customer Copy.
- Select Print or Email.
Card search
- Select the card icon in the search bar.
- Tap, insert or swipe the card to start the search.
- Select View.
- Select the required transaction.
- Select Receipt.
- Select Merchant Copy or Customer Copy.
- Select Print or Email.
Advanced search
- Select Advanced Search.
- Search criteria includes amount, date range or transaction type and more.
- Tap in the required field.
- Use the onscreen keypad to enter the values.
- Repeat this for other search criteria, if required.
- Select Search.
- Select the required transaction.
- Select Receipt.
- Select Merchant Copy or Customer Copy.
- Select Print or Email.

Your terminal has the ability to limit and protect transactions and functionality such as refund, MOTO (Mail Order and Telephone Order), settlements and more, by using passcodes. The passcode levels available are Manager and Cashier.

Manager passcode:

Always required to process Refunds
Can be used for MOTO transactions if you have full or $100 security limit.

Cashier passcode:

Required to process MOTO transactions if you have full or $100 security limit.

Other terminal functions where you can either use the Manager or Cashier passcode include:

terminal settings
settlement
settlement history and settlement enquiry.

Change your passcodes.

Use this process if you need to change your Manager passcode or change or reset your Cashier passcode.

Important: The current Manager passcode is required to change both the Manager passcode and the Cashier passcode.

Select the menu icon located at the top left of the amount-entry screen.
Select Settings.
Select Security.
Enter the current Manager passcode and press Enter.
Select Passcode management.
Select Manager or Cashier.
Enter the current Manager passcode and press Enter.
Enter the new Manager or Cashier passcode and press Enter.
Re-enter the new Manager or Cashier passcode and press Enter.

Reset your manager passcode.

Use this process if you’ve forgotten your Manager passcode.

Select the menu icon located at the top left of the amount-entry screen.
Select Settings.
Select Security.
Select the More options icon at the top right of the screen.
Select Switch to Admin.
Contact the Merchant Helpdesk to get the current Admin passcode.
Enter the Admin Passcode and press Enter.
Enter the new Manager passcode and press Enter.
Re-enter the new Manager passcode and press Enter.

Important: You must ensure your passcodes are kept secure at all times and that you don't disclose them to anyone. You must take reasonable steps to prevent access to your passcodes, if you make any record of them, and ensure they are reasonably disguised. When you suspect that your passcodes may have been compromised you must change or reset them immediately. Changing your passcodes regularly may help prevent unauthorised access to your merchant facility.